FAQ's

CAN MY SUNSHINE TIENDA HAT GET WET?

Yes, it's meant to be worn when you're at the pool and beach! We do not recommend submerging your hat in the water but it’s fine if you're splashing around. Our palm hats are formed with water, so if it does get soaked, not to worry!... Simply re-shape with your hands and let dry in the sun.

DO YOU HAVE AN ACTUAL PHYSICAL STORE?

No, we have a studio in New Braunfels, TX that is available to visit by appointment only. Please contact us if you'd like to come in and shop or drop off a return in person!

1913 Post Road Suite 555

New Braunfels, TX 78130

WANT TO CHAT WITH US?

We’d love to! Email Us!! 

WHAT IS YOUR PRIVACY POLICY?

Check out our returns page here.

WHAT IS YOUR RETURN POLICY?

Check out our returns page here.

DO YOU OFFER WHOLESALE?

Yes, we do! Please complete the form on our wholesale page here and we'll get back to you ASAP.

HOW DO I RE-SHAPE MY HAT?

Watch our video here to easily re-shape your hat brim and crown.

FACEBOOK OR INSTAGRAM RETURN/EXCHANGE?

Locate your order number, found on your shipping confirmation email when completing the return form.

Please contact help@sunshinetienda.com for any issues.

HOW TO FIND THE PERFECT SIZE HAT?

Help us select the perfect hat for you by first measuring your head size.

We made a fun video to show you how it’s done here.

IN BETWEEN SIZES?

Purchase our hat tape here. Watch the how to video here on how to apply your tape.

HOW TO PACK YOUR HAT:

Click here

DO YOU MAKE CUSTOM HATS?

No, but custom monograms are available for all sarongs!

WHAT MATERIALS ARE YOUR EARRINGS MADE FROM?

Our earrings are made from all-natural material and as such the horn color may vary slightly from what is shown. While all horn is very similar in appearance, no two are exactly the same. This guarantees the uniqueness of each piece and ensures your amazing jewelry is truly one of a kind! The horn for this piece is sourced via traditional cultural methods from Vietnamese Water Buffalo. The animals are not harmed in any way to obtain their horn.

The earring posts are made with stainless steel.

BULK ORDERS?

Email us at howdy@sunshinetienda.com

DISCOUNT CODE NOT WORKING?

Multiple discount codes cannot be added in one transaction.

STILL HAVE QUESTIONS?

Email us at help@sunshinetienda.com

Call us at 830-214-6200