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Please contact us

Or give us a call: 830-214-6200

FAQ

Everything you need to know about your hat!

Gently flip your hat onto the crown, then tuck clothes around and in the crown of your hat, ensuring a cozy and secure spot. This way, your hat stays protected and snug throughout your journey. Happy packing!

See the Reel here.

Yes, it's meant to be worn when you're at the pool and beach! We do not recommend submerging your hat in the water but it’s fine if you're splashing around. Our palm hats are formed with water, so if it does get soaked, not to worry!... Simply re-shape with your hands and let dry in the sun.

If you’re in between sizes, we recommend sizing up and adding hat sizing tape. It’s an adhesive foam tape that fits right under your hat’s inner lining. Add and take away as much as you need for the best fit. The more you use, the more snug the fit.

You can find our sizing tape here: Hat Sizing Tape.

All of our Palm Hats are uniquely hand-made, however, the Hat band is not removable.

Our palm hats do not stretch.

These hats are effective as protection against solar ultraviolet radiation (UVR) as it has an ultraviolet protection factor (UPF) greater than 55.

A material with a rating of UPF 50+ reduces the amount of solar UVR by more than a factor of 55 (or >99% of both UVA and UVB radiation). A UPF rating of 50+ meets the EXCELLENT UV protection rating.

The UPF rating is for the measurable areas of the hat only and does not address the design of the product. That is to say a hat can only protect skin that is covered by the material.

Watch our video here to easily re-shape your hat brim and crown.

Help us select the perfect hat for you by first measuring your head size.

We made a fun video to show you how it’s done here.

Shipping + Returns

Check out our returns page here.

Locate your order number, found on your shipping confirmation email when completing the return form.

Please contact help@sunshinetienda.com for any issues.

Unfortunately no, all customized orders are final sale.

YES WE DO! Please email help@sunshinetienda.com and we will coordinate your shipment.

Customer Service + Common Questions

Multiple discount codes cannot be added in one transaction.

Our earrings are made from all-natural material and as such the horn color may vary slightly from what is shown. While all horn is very similar in appearance, no two are exactly the same. This guarantees the uniqueness of each piece and ensures your amazing jewelry is truly one of a kind!

The horn for this piece is sourced via traditional cultural methods from Vietnamese Water Buffalo. The animals are not harmed in any way to obtain their horn.

The earring posts are made with stainless steel.

No, but custom monograms are available for all sarongs!

Yes, we do! Please complete the form on our wholesale page here and we'll get back to you ASAP.

No, we have a studio in New Braunfels, TX that is available to visit by appointment only. Please contact us if you'd like to come in and shop or drop off a return in person!

1913 Post Road Suite 555

New Braunfels, TX 78130

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