When will my order ship?
Please allow up to 3-5 business days for your order to be processed and prepared to be shipped out. Once with the carrier, shipping time is based on your location. Standard shipping is 3-4 business days. Express orders will be processed the same business day if placed before 12PM CST or the next business day if placed after this time. Once processed express shipments will arrive in 1-2 business days.
What is your return policy?
We hope you love your purchase, but we understand that sometimes things just don’t work out as we had hoped. If for any reason that occurs, we will accept returns and exchanges when items are shipped in their original condition, unworn and unused, within 15 days of receipt.*
In order to return or exchange a product you must submit a request on our returns page HERE. Returned goods must be delivered back to Sunshine Tienda unworn with the original packing slip and in the original or similar packaging. We cannot be held responsible for items damaged or lost in the return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Please allow us up to 2 full business day for your return to be processed. Returns sent without approval will be mailed back to you or charged a restocking fee of 25%. Original shipping fees are non-refundable.
*PLEASE NOTE: A $12.00 restocking fee will be subtracted from the refund of returned product. Returns and exchanges must be requested within 15 days of the date you received the item(s). Returns or exchanges requested after 15 days of receipt must be done upon approval via email to: help@sunshinetienda.com, and all returns for refund will incur a 25% restocking fee.
How do returns and exchanges work?
Please submit a request via our Returns page HERE. All requests must be approved. We will accept returns and exchanges on unworn products, within 15 days of receipt. Please note that jewelry is only eligible for exchange within 15 days of receipt.
How do damages and repairs work?
Please reach out to help@sunshinetienda.com for any item arriving damaged or needing repairs. Our team will follow up to initiate the repair process and provide next steps.
All 60% SALE items are FINAL SALE.
Thank you!
The Sunshine Tienda Team